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17th Annual
Customer Experience Management
Summit <\/h1>\n

\n\t\t\t\t\t\t\t23 \u2013 24 September 2026
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\n\t\t\t\t\t\t\tVienna
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\n\t\t\tRegister Now
\n\t\t\tRegister Now
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\n\t\t\tREQUEST PROGRAMME
\n\t\t\tREQUEST PROGRAMME
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Speakers<\/h2>\n

Summit will host speakers from the world\u2019s leading companies<\/p>\n

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Jean-Pascal Amblat<\/h2>\n

Head of Owned Channels and CRM<\/p>\n

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Moritz Wolf<\/h2>\n

Global Head of CRM CoE \u2013 Data, Intelligence & Operations<\/p>\n

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Svetla Scheiber<\/h2>\n

\t\tGlobal Black Belt
Business Value
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Tom Voirol<\/h2>\n

Global Head of CX Strategy & Design<\/p>\n

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Joel Peters<\/h2>\n

Head of UX, Design & Research<\/p>\n

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Ahmed Nasr<\/h2>\n

Operations Director Egypt and Director Milk Africa & Turkey<\/p>\n

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Khaled Elsharkawy
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Integrated Supply Chain Senior Director<\/p>\n

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Mueen Uddin Siddique
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Senior Director \u2013 Access Network Procurement<\/p>\n

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Chamath Nawaratne<\/h2>\n

VP & CPO Middle East &Africa<\/p>\n

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Shannon Hore<\/h2>\n

Senior Vice President Procurement and Logistics<\/p>\n

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Sandeep Sharma
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Director Group Procurement & International Markets Supply Chain<\/p>\n

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Hottest topics<\/h2>\n

More details about what will be discussed this annual<\/p>\n

New Lessons Learned
New Opportunities Unlocked<\/h2>\n

Be part of the highly anticipated Customer Experience Management Summit, where senior leaders, innovators, and industry experts come together to redefine how organisations design and deliver customer experience. In today\u2019s fast-changing landscape, customer expectations are rising, driven by digital transformation, AI, and increasing competition across industries.<\/p>\n

New Lessons Learned
New Opportunities Unlocked<\/h2>\n

Explore forward-thinking strategies, emerging technologies, and best practices that enable organisations to create seamless, personalised, and connected customer journeys. From AI and data-driven decision-making to CRM and omnichannel transformation, this event will provide practical insights to help you stay ahead.
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Look at the Main Topics
Of Our Conference<\/h2>\n