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17th Annual
Customer Experience Management
Summit
23 – 24 September 2026
Vienna
Register Now
Register Now
REQUEST PROGRAMME
REQUEST PROGRAMME
Speakers
Summit will host speakers from the world’s leading companies
Jean-Pascal Amblat
Head of Owned Channels and CRM
Moritz Wolf
Global Head of CRM CoE – Data, Intelligence & Operations
Svetla Scheiber
Global Black Belt
Business Value
Tom Voirol
Global Head of CX Strategy & Design
Joel Peters
Head of UX, Design & Research
Ahmed Nasr
Operations Director Egypt and Director Milk Africa & Turkey
Khaled Elsharkawy
Integrated Supply Chain Senior Director
Mueen Uddin Siddique
Senior Director – Access Network Procurement
Chamath Nawaratne
VP & CPO Middle East &Africa
Shannon Hore
Senior Vice President Procurement and Logistics
Sandeep Sharma
Director Group Procurement & International Markets Supply Chain
Hottest topics
More details about what will be discussed this annual
New Lessons Learned
New Opportunities Unlocked
Be part of the highly anticipated Customer Experience Management Summit, where senior leaders, innovators, and industry experts come together to redefine how organisations design and deliver customer experience. In today’s fast-changing landscape, customer expectations are rising, driven by digital transformation, AI, and increasing competition across industries.
New Lessons Learned
New Opportunities Unlocked
Explore forward-thinking strategies, emerging technologies, and best practices that enable organisations to create seamless, personalised, and connected customer journeys. From AI and data-driven decision-making to CRM and omnichannel transformation, this event will provide practical insights to help you stay ahead.
Look at the Main Topics
Of Our Conference
- 01The CX Revolution: Redefining Customer Expectations in 2026
- 02Voice of the Customer: Listening, Learning & Acting
- 03AI & Hyper-Personalisation: The Future of Customer Engagement
- 04Omnichannel Excellence: Seamless Journeys Across Every Touchpoint
- 05Digital Transformation & CX Technology Landscape
- 06Building a Customer-Centric Culture from the Inside Out
Learn more About Topics
Learn more About Topics
Early bird tickets available
Month of early booking discounts
Discount
10 %
16 – 30 June, 2026
Valid on the 3th and 4th weeks after the release of the conference on the market
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Discount
20 %
01 – 15 June, 2026
Valid for the first two weeks after the release of the conference on the market
Register Now
Discount
0 %
From 30 June, 2026
After the discounts are over, you will be able to purchase tickets at full price
Register Now
Testimonials
What our users say about our conferences
Good speakers, I took some very good takeaways and inspiration. I also liked the networking.TelefónicaHead of Customer Inlife – Customer Service
Interesting insights and great speakers. I really liked the companies presented, the atmosphere and overall networking.GeneraliHead of Customer Relationship Management
Great to engage with like-minded people, good networking opportunities and some outstanding presentations.HSBCArea Director Retail Banking
The conference is a great initiative with a great pick of speakers and companies.BarclaysHead of CX
Photos From Our Summits
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Photos From Our Summits
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Photos From Our Summits
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Our Clients
“We partner with top professionals to provide creative ideas, inspiration and guidance”
Sponsors
Our trusted sponsors
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This innovative app is aimed at enhancing your networking experience through a seamless blend of interaction and connectivity. We have carefully crafted this application with new features that empower you to make the most out of your engagements, ensuring personalised experiences and seamless networking opportunities.
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