10th Annual Customer Experience Management Summit
1 - 3 October 2019, Vienna
The 10th Annual Customer Experience Management Summit aims to bring you the excellent opportunity to gain fresh insights into latest trends in customer experience management and meet representatives of the top companies internationally. This customer experience event will host companies from different industries, such as retail, telecom, banking, insurance, aviation, automotive and hospitality, in order to discuss the topics related to designing a successful customer experience strategy.
SUMMIT WILL HOST SPEAKERS FROM THE WORLD’S LEADING COMPANIES
See Sample of Key Note Speakers and Their Case Studies.
Gareth
HOPKINS
Client Service Director
Marcus
NESSLER
Head of Customer Experience
Ksenia
KHALINA
Global Heineken® Trade & Shopper Marketing
Jonathan
VON GUTZEIT
Head of Customer Relations
Michal
SZANIECKI
Managing Director
Andrea
VELTRI
Chief Marketing Officer and Strategy
EXPERIENCE BASED CASE STUDIES
Will Be Discussed
- Change of consumer insights in new tech era
- Engaging customers via digital channels
- The importance of your investment, being innovative and staying ahead of your competitors
- Setting up the right harmony between digital and human experience
- How to deliver consistent experience at every touchpoint?
- Artificial Intelligence as a new way of creating better customer experience
- How to deal with the changes in customer behaviour?
- Mapping the customer journey and analyzing data
- How can data potentially change the way companies manage customer relationships?
About Allan Lloyds Events
SPONSORS
See what keynote speakers will be taking part in the exclusive speaking panel.
Explore what Case Studies will be discussed by our senior corporate speakers
Companies are therefore encouraged to avail of the below discounts:
delegates 7%
