In a world where companies are facing so many competitors, the biggest challenge and the most important task for the business is to satisfy the customers and make them loyal. In order to do that, companies need to deliver enhanced customer experience. With the constant growth of technology, it might seem challenging to keep up with delivering a personalised customer experience. The 15th Annual Customer Experience Management Summit has been designed to provide a platform where exciting solutions and ideas on how to support your customer experience will be shared.