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11th Annual Customer Experience Management Summit

6 - 8 October 2020 | Vienna

The market is facing one of the biggest challenges affecting all of the industries. Especially in this period it is important to adapt new strategies and deliver the best customer experience possible. The summit has been designed to provide a platform where exciting solutions and ideas on how to support your customer experience will be shared. This conference will provide an excellent opportunity to learn valuable lessons on effective application of new technologies in serving your customers from accomplished professionals in the cross-industry. Attendees will also discuss digital experience that can be offered during current shift towards online platforms. Are you using the best customer support model? Did you include the newest technologies into your customer strategies?

Request Full Programme Register Online
Now Hosting: WEBINARS

Looking to present your product or solution
on a webinar to hundreds of professionals?

 SUMMIT WILL HOST SPEAKERS FROM THE WORLD’S LEADING COMPANIES

See Sample of Key Note Speakers and Their Case Studies.

Alberto
PLANTA

Head of Customer Experience Advocacy and Claims

Attila
GERZSEI

Director of Consumer and Customer Services

Miriam
HOOK

Vice President Global Clients and DACH

Fabian
KORTKEAAS

Head of Customer Experience & Quality Management

Michal
SZANIECKI

Managing Director

Achim
DENNINGER

Head of Omnichannel Experience & Transformation

EXPERIENCE BASED CASE STUDIES

Customer Experience for TUI (Benelux) Pre- and Post-Corona

Mapping the implications of current pandemic crisis on customer experience and comparing it to the pre-pandemic era.

TUI Benelux

How to Serve Premium Customers with Individual Tailor-Made Solutions in 2020

Aligning over hundred years of experience with customized customer service and meeting high expectations.

Miele

Increasing Customer Profitability with Predictive Modelling

Swiss Re e.g. helps its insurance customers to detect profitable risks using new technology in form of machine learning applications.

Swiss Re

HOT CONFERENCE TOPICS

Will Be Discussed

  • Acceleration of digital CX as a reaction to increasing demand for modern solutions
  • How will CX look post global pandemic?
  • Are you using the trendiest technologies to satisfy your customer needs?
  • Effective implementation of extended reality in your business
  • Creating intelligent customer support model
  • Enduring significance of NPS and KPIs
  • Is personalised experience truly crucial and what to do if it is not applicable in your business?
  • The role of AI and the rise of chatbots in customer-centric approach
  • How to approach customer service productively?

WHAT DELEGATES SAID

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FOR MORE INFORMATION REQUEST FULL PROGRAMME

See what keynote speakers will be taking part in the exclusive speaking panel.
Explore what Case Studies will be discussed by our senior corporate speakers

At Allan Lloyds we understand the value of learning in groups.
Companies are therefore encouraged to avail of the below discounts:
GROUP DISCOUNT
3 or more
delegates 7%
5 or more delegates 10%
7 or more delegates 15%

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