10TH ANNUAL CUSTOMER EXPERIENCE MANAGEMENT SUMMIT1 - 3 OCTOBER 2019, VIENNA
SUMMIT IS OVER
1 October 2019 I 15.00 – 16.00
Technology in Customer Experience World
- Understand the benefits of automated customer care
- What is the best chat box for customer service?
- The importance of your investment, being innovative and staying ahead of your competitors
- How to show that technology investments are functioning for your organization?
- The machine will not replace the human. How is your business coping with it?
1 October 2019 I 16.00 – 17.00
Data and Data Management
- How to understand your customers through data?
- Do data and big data have the potential to change the way companies manage customer relationships?
- How can team within your company maximize from information gathered through chatbots?
- What is the best way to collect data from multiple sources in order to gain new insights into your customers´ needs?
- Online and offline data collection and using the data to its full potential.
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