15th Annual Customer Experience Management Summit

25 - 26 September 2024

Rainers Hotel Vienna


Summit will host speakers from the world’s leading companies

Melanie Berry

Director of Customer Experience

Natasja Wientjes

Senior Director Customer Service at DHL Ecommerce Benelux

Onur Yaprak

Chief Marketing Officer — Turkey, Caucasus, and Central Asia

Nora Horvath Magyary Voljc

Country Communication Officer at K&H Group

Thomas Geitzenauer

Head of CRM Development Peek & Cloppenburg Düsseldorf

Ahmed Nasr

Operations Director Egypt and Director Milk Africa & Turkey

Khaled Elsharkawy

Integrated Supply Chain Senior Director

Mueen Uddin Siddique

Senior Director – Access Network Procurement

Chamath Nawaratne

VP & CPO Middle East &Africa

Shannon Hore

Senior Vice President Procurement and Logistics

Sandeep Sharma

Director Group Procurement & International Markets Supply Chain

Hottest topics

More details about what will be discussed this annual

New Lessons Learned
New Opportunities Unlocked

In a world where companies are facing so many competitors, the biggest challenge and the most important task for the business is to satisfy the customers and make them loyal. In order to do that, companies need to deliver enhanced customer experience. With the constant growth of technology, it might seem challenging to keep up with delivering a personalised customer experience. The 15th Annual Customer Experience Management Summit has been designed to provide a platform where exciting solutions and ideas on how to support your customer experience will be shared.

New Lessons Learned
New Opportunities Unlocked

This conference will provide an excellent opportunity to learn valuable lessons from accomplished professionals in the cross-industry on the effective application of new technologies in serving your customers. Attendees will also discuss the digital experience that can be offered during the current shift towards online platforms.

Look at the Main Topics
Of Our Conference

Early bird tickets available

Month of early booking discounts


20 %

06 - 20 March, 2024
Valid for the first two weeks after the release of the conference on the market


10 %

21 March - 04 April, 2024
Valid on the 3th and 4th weeks after the release of the conference on the market


0 %

From 05 April, 2024
After the discounts are over, you will be able to purchase tickets at full price


What our users say about our conferences

Good speakers, I took some very good takeaways and inspiration. I also liked the networking.
Head of Customer Inlife — Customer Service
Interesting insights and great speakers. I really liked the companies presented, the atmosphere and overall networking.
Head of Customer Relationship Management
Great to engage with like-minded people, good networking opportunities and some outstanding presentations.
Area Director Retail Banking
The conference is a great initiative with a great pick of speakers and companies.
Head of CX

Photos From Our Summits

Few photos from previous events

Photos From Our Summits

Few photos from previous events

Photos From Our Summits

Few photos from previous events


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    15th Annual Customer Experience Management Summit
    (25 - 26 September 2024 | Vienna).

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