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16th Annual Customer Experience Management Summit

24 - 25 September 2025

Flemings Hotel Wien-Stadthalle

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16th Annual Customer Experience Management Summit

Speakers

Summit will host speakers from the world’s leading companies

Valentina Cesani Rail Europe

Valentina Cesani

Chief Operating & Customer Officer

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Kevin Garcia Oviedo Merck Life Science

Kevin García Oviedo

Director, Head of Customer Excellence PMO

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Dragos Dumitriu Schneider Electric

Dragos Dumitriu

M&A Integrated Director

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Antoaneta Nikolaeva Strawberry

Antoaneta Nikolaeva

Head of Customer Journey

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Paolo De Angeli Borealis

Paolo De Angeli

Head of Customer Experience and Customer Value Management

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Ahmed Nasr Danone

Ahmed Nasr

Operations Director Egypt and Director Milk Africa & Turkey

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Khaled El Sharkawy Americana Foods

Khaled Elsharkawy

Integrated Supply Chain Senior Director

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Mueen Uddin Siddique

Senior Director – Access Network Procurement

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Chamath Nawaratne Air Liquide

Chamath Nawaratne

VP & CPO Middle East &Africa

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Shannon Hore Abu Dhabi Airports

Shannon Hore

Senior Vice President Procurement and Logistics

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Sandeep Sharma 400Alamar Foods

Sandeep Sharma

Director Group Procurement & International Markets Supply Chain

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Hottest topics

More details about what will be discussed this annual

New Lessons Learned
New Opportunities Unlocked

Join us at the 16th Annual Customer Experience Management Summit, where global CX leaders, innovators, and strategists gather to redefine how brands connect with their customers. As digital-first expectations rise and AI transforms every interaction, the future of customer experience depends on balancing personalisation with authenticity and innovation with empathy.

New Lessons Learned
New Opportunities Unlocked

Explore powerful themes, including AI-driven personalisation, omnichannel excellence, emotional loyalty, ethical innovation, and the evolving role of customer-centric culture across industries. With limited seats and a senior-level audience, this is more than a CX meeting — it’s where vision meets execution. Be part of the movement shaping the next era of customer experience!
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Look at the Main Topics
Of Our Conference

  • 01Exploring the future of CXM: Trends, challenges, and opportunities
  • 02The future of customer analytics in action
  • 03How to create live, flexible interaction structures that respond to the customer in real time?
  • 04How to have a conversation with customers on your value proposition
  • 05How can CX teams quickly integrate AI without losing the quality of service?
  • 06How to combine omnichannel, service design, personalisation, and culture into a single, living system?
Learn more About Topics
Learn more About Topics

Early bird tickets available

Month of early booking discounts

Discount

20 %

20 May - 03 June, 2025
Valid for the first two weeks after the release of the conference on the market
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Discount

10 %

04 - 18 June, 2025
Valid on the 3th and 4th weeks after the release of the conference on the market
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Discount

0 %

From 18 June, 2025
After the discounts are over, you will be able to purchase tickets at full price
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Testimonials

What our users say about our conferences

Good speakers, I took some very good takeaways and inspiration. I also liked the networking.
Telefónica
Head of Customer Inlife – Customer Service
Good selection of speakers, open, interesting dialogues.
K&T
Chief Communication Officer
Interesting insights and great speakers. I really liked the companies presented, the atmosphere and overall networking.
Generali
Head of Customer Relationship Management
The conference is a great initiative with a great pick of speakers and companies.
Barclays
Head of CX
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Photos From Our Summits

Few photos from our events

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Photos From Our Summits

Few photos from our events

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Photos From Our Summits

Few photos from our events

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Sponsors

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    • What keynote speakers will be taking part in the exclusive speaking panel.

    • What Case Studies will be discussed by our senior corporate speakers.

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    16th Annual Customer Experience Management Summit
    (24 – 25 September 2025 | Vienna)

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