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16th Annual Customer Experience Management Summit
24 - 25 September 2025
Flemings Hotel Wien-Stadthalle
Speakers
Summit will host speakers from the world’s leading companies
Valentina Cesani
Chief Operating & Customer Officer
Kevin García Oviedo
Director, Head of Customer Excellence PMO
Dragos Dumitriu
M&A Integrated Director
Antoaneta Nikolaeva
Head of Customer Journey
Paolo De Angeli
Head of Customer Experience and Customer Value Management
Ahmed Nasr
Operations Director Egypt and Director Milk Africa & Turkey
Khaled Elsharkawy
Integrated Supply Chain Senior Director
Mueen Uddin Siddique
Senior Director – Access Network Procurement
Chamath Nawaratne
VP & CPO Middle East &Africa
Shannon Hore
Senior Vice President Procurement and Logistics
Sandeep Sharma
Director Group Procurement & International Markets Supply Chain
Hottest topics
More details about what will be discussed this annual
Look at the Main Topics
Of Our Conference
- 01Exploring the future of CXM: Trends, challenges, and opportunities
- 02The future of customer analytics in action
- 03How to create live, flexible interaction structures that respond to the customer in real time?
- 04How to have a conversation with customers on your value proposition
- 05How can CX teams quickly integrate AI without losing the quality of service?
- 06How to combine omnichannel, service design, personalisation, and culture into a single, living system?
Early bird tickets available
Month of early booking discounts
Discount
20 %
20 May - 03 June, 2025
Valid for the first two weeks after the release of the conference on the market
Discount
10 %
04 - 18 June, 2025
Valid on the 3th and 4th weeks after the release of the conference on the market
Discount
0 %
From 18 June, 2025
After the discounts are over, you will be able to purchase tickets at full price
Testimonials
What our users say about our conferences
Good speakers, I took some very good takeaways and inspiration. I also liked the networking.
Telefónica
Head of Customer Inlife – Customer Service
Good selection of speakers, open, interesting dialogues.
K&T
Chief Communication Officer
Interesting insights and great speakers. I really liked the companies presented, the atmosphere and overall networking.
Generali
Head of Customer Relationship Management
The conference is a great initiative with a great pick of speakers and companies.
Barclays
Head of CX
Photos From Our Summits
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Photos From Our Summits
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Photos From Our Summits
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Sponsors
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