12th Annual Strategic Customer Excellence Summit

19 – 20 April 2023 | Arcotel Wimberger Vienna



Summit will host speakers from the world’s leading companies

Nico Mombaerts

International Privacy Compliance Manager EEMEA/BENELUX

Aida Baban

Head Customer Excellence
& Governance

Francisco Javier Fillat Espuña

Head of Omnichannel

Donata Peksa

Head of Brand Experience

Steven Lawes

Perfomance Manager,
TV & In Home Excperience

Hottest topics that will be discussed this annual

The 12th Annual Strategic Customer Excellence Summit is a business event where experienced leaders from top companies within the cross-industry field will dwell on the main challenges and trends in Customer Excellence areas. This highly interactive conference will provide you with valuable information on Current Trends and Challenges the Industry is Facing, How does customer needs changes after Covid, Digital Customer Experience and implementation of AI. Last but not least, you will gain an insight into new ways of working with consumers and new technologies that can solve changing customer needs, challenges, prevent problems before they arise as well as identify opportunities.
This conference will give you the chance to benefit from remarkable networking opportunities with senior-level decision makers due to the limited seats. It is the right place to discuss your ideas with peers and establish considerable business contacts. Do not wait and reserve your seat at our cross-industry event!

Cover Over 7 Topics

  • Multichannel vs Omnichannel Customer Service
  • Managing the Digital Customer Experience
  • The Future of Personalisation—And How to Get Ready for It
  • How Did Customer Needs Change After Covid?
  • What Is an Excellent Customer Service Experience?
  • A Digital Journey to Customer Excellence. How Do You Embrace This Rapidly Changing Digital World and Make the Best Automation Choices?
  • Current Trends and Challenges the Industry is Facing

Among quite a number of conference I have attended, this was absolutely my favourite one. I really enjoyed it and learned many valuable insights and ideas that I will take home with me.

Turkcell– Director Customer Experience Management

Very relevant topics for my workplace, challenges shared very recognisable.

ABN AMRO Bank– Head of Customer Insight

Very useful to interact with other companies and industries around omnichannel.

Merck– Director, Head of Channel Evolution and Operations

Good selection of speakers, very international and great diversity.

Telefonica Germany– Head of Customer Experience

Few photos from our summits


Event programme

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Inside you will find

  • What keynote speakers will be taking part in the exclusive speaking panel
  • What Case Studies will be discussed by our senior corporate speakers
  • The minute by minute breakdown of the conference