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00 Days : 00 Hours : 00 Minutes

17th Annual
Customer Experience Management
Summit

23 – 24 September 2026

Vienna

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Speakers

Summit will host speakers from the world’s leading companies

Jean-Pascal Amblat

Head of Owned Channels and CRM

Moritz Wolf

Global Head of CRM CoE – Data, Intelligence & Operations

Svetla Scheiber

Global Black Belt
Business Value

Tom Voirol

Global Head of CX Strategy & Design

Joel Peters

Head of UX, Design & Research

Ahmed Nasr

Operations Director Egypt and Director Milk Africa & Turkey

Khaled Elsharkawy

Integrated Supply Chain Senior Director

Mueen Uddin Siddique

Senior Director – Access Network Procurement

Chamath Nawaratne

VP & CPO Middle East &Africa

Shannon Hore

Senior Vice President Procurement and Logistics

Sandeep Sharma

Director Group Procurement & International Markets Supply Chain

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Hottest topics

More details about what will be discussed this annual

New Lessons Learned
New Opportunities Unlocked

Be part of the highly anticipated Customer Experience Management Summit, where senior leaders, innovators, and industry experts come together to redefine how organisations design and deliver customer experience. In today’s fast-changing landscape, customer expectations are rising, driven by digital transformation, AI, and increasing competition across industries.

New Lessons Learned
New Opportunities Unlocked

Explore forward-thinking strategies, emerging technologies, and best practices that enable organisations to create seamless, personalised, and connected customer journeys. From AI and data-driven decision-making to CRM and omnichannel transformation, this event will provide practical insights to help you stay ahead.

Look at the Main Topics
Of Our Conference

• 01The CX Revolution: Redefining Customer Expectations in 2026
• 02Voice of the Customer: Listening, Learning & Acting
• 03AI & Hyper-Personalisation: The Future of Customer Engagement
• 04Omnichannel Excellence: Seamless Journeys Across Every Touchpoint
• 05Digital Transformation & CX Technology Landscape
• 06Building a Customer-Centric Culture from the Inside Out

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Early bird tickets available

Month of early booking discounts

Discount

10 %

16 – 30 June, 2026 Valid on the 3th and 4th weeks after the release of the conference on the market Register Now

Discount

20 %

01 – 15 June, 2026 Valid for the first two weeks after the release of the conference on the market Register Now

Discount

0 %

From 30 June, 2026 After the discounts are over, you will be able to purchase tickets at full price Register Now

Testimonials

What our users say about our conferences

Good speakers, I took some very good takeaways and inspiration. I also liked the networking.TelefónicaHead of Customer Inlife – Customer Service Interesting insights and great speakers. I really liked the companies presented, the atmosphere and overall networking.GeneraliHead of Customer Relationship Management Great to engage with like-minded people, good networking opportunities and some outstanding presentations.HSBCArea Director Retail Banking The conference is a great initiative with a great pick of speakers and companies.BarclaysHead of CX

Photos From Our Summits

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Photos From Our Summits

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Photos From Our Summits

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Our Clients

“We partner with top professionals to provide creative ideas, inspiration and guidance”

Sponsors

Our trusted sponsors

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