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10th Annual Customer Experience Management Summit

1 - 3 October 2019, Vienna

The 10th Annual Customer Experience Management Summit aims to bring you the excellent opportunity to gain fresh insights into latest trends in customer experience management and meet representatives of the top companies internationally. This customer experience event will host companies from different industries, such as retail, telecom, banking, insurance, aviation, automotive and hospitality, in order to discuss the topics related to designing a successful customer experience strategy.

Request Full Programme Register Online

 SUMMIT WILL HOST SPEAKERS FROM THE WORLD’S LEADING COMPANIES

See Sample of Key Note Speakers and Their Case Studies.

Gareth
HOPKINS

Client Service Director

Marcus
NESSLER

Head of Customer Experience

Ksenia
KHALINA

Global Heineken® Trade & Shopper Marketing

Jonathan
VON GUTZEIT

Head of Customer Relations

Michal
SZANIECKI

Managing Director

Andrea
VELTRI

Chief Marketing Officer and Strategy

EXPERIENCE BASED CASE STUDIES

Say Yes to the World

The digital revolution has made us more connected and social than ever before, yet more divided and lonesome than ever before – all at the same time.

Lufthansa

CX Successful Story of Volkswagen

In order to buy a car, a customer experiences 900 interactions with a brand on average. It comes with a lot of stress, effort and uncertainties which make the CJ a bumpy road.

Volkswagen Group

How Voice Interaction Drives Modern Customer Experience

The most natural way of communicating is a voice. Digital technologies meanwhile offer powerful AI supported voice interaction tools

Samsung

HOT CONFERENCE TOPICS

Will Be Discussed

  • Change of consumer insights in new tech era
  • Engaging customers via digital channels
  • The importance of your investment, being innovative and staying ahead of your competitors
  • Setting up the right harmony between digital and human experience
  • How to deliver consistent experience at every touchpoint?
  • Artificial Intelligence as a new way of creating better customer experience
  • How to deal with the changes in customer behaviour?
  • Mapping the customer journey and analyzing data
  • How can data potentially change the way companies manage customer relationships?

WHAT DELEGATES SAID

About Allan Lloyds Events

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FOR MORE INFORMATION REQUEST FULL PROGRAMME

See what keynote speakers will be taking part in the exclusive speaking panel.
Explore what Case Studies will be discussed by our senior corporate speakers

At Allan Lloyds we understand the value of learning in groups.
Companies are therefore encouraged to avail of the below discounts:
GROUP DISCOUNT
3 or more
delegates 7%
5 or more delegates 10%
7 or more delegates 15%

THANK YOU FOR YOUR CALL REQUEST

You will be contacted shortly.

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