Register Now
Register Now
00
Days
:
00
Hours
:
00
Minutes

16th Annual Customer Experience Management Summit

24 - 25 September 2025

Vienna

Register Now
Register Now
REQUEST PROGRAMME
REQUEST PROGRAMME

Speakers

Summit will host speakers from the world’s leading companies

Valentina Cesani

Chief Operating & Customer Officer

Kevin García Oviedo

Director, Head of Customer Excellence PMO

Dragos Dumitriu

M&A Integrated Director

Antoaneta Nikolaeva

Head of Customer Journey

Paolo De Angeli

Head of Customer Experience and Customer Value Management

Ahmed Nasr

Operations Director Egypt and Director Milk Africa & Turkey

Khaled Elsharkawy

Integrated Supply Chain Senior Director

Mueen Uddin Siddique

Senior Director – Access Network Procurement

Chamath Nawaratne

VP & CPO Middle East &Africa

Shannon Hore

Senior Vice President Procurement and Logistics

Sandeep Sharma

Director Group Procurement & International Markets Supply Chain

Read more
Read more

Hottest topics

More details about what will be discussed this annual

New Lessons Learned
New Opportunities Unlocked

Join us at the 16th Annual Customer Experience Management Summit, where global CX leaders, innovators, and strategists gather to redefine how brands connect with their customers. As digital-first expectations rise and AI transforms every interaction, the future of customer experience depends on balancing personalisation with authenticity and innovation with empathy.

New Lessons Learned
New Opportunities Unlocked

Explore powerful themes, including AI-driven personalisation, omnichannel excellence, emotional loyalty, ethical innovation, and the evolving role of customer-centric culture across industries. With limited seats and a senior-level audience, this is more than a CX meeting — it’s where vision meets execution. Be part of the movement shaping the next era of customer experience!

Look at the Main Topics
Of Our Conference

  • 01Exploring the future of CXM: Trends, challenges, and opportunities
  • 02The future of customer analytics in action
  • 03How to create live, flexible interaction structures that respond to the customer in real time?
  • 04How to have a conversation with customers on your value proposition
  • 05How can CX teams quickly integrate new technologies without losing the quality of service?
  • 06How to combine omnichannel, service design, personalisation, and culture into a single, living system?
Learn more About Topics
Learn more About Topics

Early bird tickets available

Month of early booking discounts

Discount

10 %

09 November - 23 November, 2023
Valid on the 3th and 4th weeks after the release of the conference on the market
Register Now

Discount

20 %

24 November - 08 December, 2023
Valid for the first two weeks after the release of the conference on the market
Register Now

Discount

0 %

From 09 December, 2023
After the discounts are over, you will be able to purchase tickets at full price
Register Now

Testimonials

What our users say about our conferences

Good speakers, I took some very good takeaways and inspiration. I also liked the networking.
Telefónica
Head of Customer Inlife – Customer Service
Good selection of speakers, open, interesting dialogues.
K&T
Chief Communication Officer
Interesting insights and great speakers. I really liked the companies presented, the atmosphere and overall networking.
Generali
Head of Customer Relationship Management
The conference is a great initiative with a great pick of speakers and companies.
Barclays
Head of CX

Photos From Our Summits

Few photos from our events

Photos From Our Summits

Few photos from our events

Photos From Our Summits

Few photos from our events

Carousel

Our Clients

"We partner with top professionals to provide creative ideas, inspiration and guidance"

Sponsors

Our trusted sponsors

Download our App to

Enhance Your Event Experience

This innovative app is aimed at enhancing your networking experience through a seamless blend of interaction and connectivity. We have carefully crafted this application with new features that empower you to make the most out of your engagements, ensuring personalised experiences and seamless networking opportunities.

Learn more About App
Learn more About App

UPCOMING CUSTOMER EXPERIENCE EVENTS

View Event details
View Event details
View Event details
View Event details

    Contact Form Example

    EVENT PROGRAMME

    Fill your details in the form and we will send you the whole brochure filled with all details

    • What keynote speakers will be taking part in the exclusive speaking panel.

    • What Case Studies will be discussed by our senior corporate speakers.

    • The minute by minute breakdown of the conference.

    Thank you for requesting the brochure for the
    16th Annual Customer Experience Management Summit
    (24 – 25 September 2025 | Vienna)

    A member of our team will contact you within 24 hours to answer any questions that you may have.