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EVENT BIO

See breakdown of all you need to know about our Summit

HOT CONFERENCE TOPICS

  • Digitalisation of customer experience and finding the right balance between the digital and “human” customer service models
  • Trends shaping the consumer behavior
  • Artificial Intelligence as a new way of creating better customer experience
  • Bringing experience-centricity at the core of your business
  • How to ensure customer satisfaction and customer happiness?
  • GDPR regulations and their compliance
  • Mapping customer journeys in digital time

WHO WILL YOU MEET

Members of board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of departments from Banking, Telecom, Pharma, Retail, Aviation, and Hospitality industries involved in:

  • Customer Experience
  • Customer Engagement
  • Multichannel Marketing
  • Consumer Marketing and Strategy
  • Sales & Marketing
  • Customer Operations
  • Customer Data & Analytics
  • Customer Loyalty
  • Customer Journey
  • Customer Multichannel Engagement
  • Customer Relationship Management
  • Customer Insight & Futures
  • Customer Development
  • Customer Excellence
  • Customer Value Management
  • Customer Satisfaction

Workshop A
2 October 2018 I 15.00 – 16.00

Digital Customer Experience

  • How to combine the digital and non-digital experience?
  • How to use technology efficiently?
  • Changing the customer expectations with digital communication technologies
  • Can technology create better relationship with customers?
  • Effective tools to use to maximise customer satisfaction

Workshop B
2 October 2018 I 16.00 – 17.00

Customer Satisfaction

  • How can satisfied customers bring growth to your business even faster than marketing or sales?
  • The importance of listening to your customers
  • Time – speed – reliability – costs
  • What service to offer after sales?
  • What programs to offer to ensure customer loyalty?

WHAT DELEGATES SAID

9th Annual Customer Experience Management Summit
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