EVENT BIO

See breakdown of all you need to know about our Summit

HOT CONFERENCE TOPICS

  • The effect of bots on solving customer issues
  • Self-service with the help of AI as a rising trend?
  • How to deliver the right and effective emotional quotient?
  • Delivering a consistent customer experience across all channels
  • Data-gathering and analysis in order to deliver personalized experience
  • Creating a customer-centric culture and developing brand and business strategies
  • Social Media and its significance in CEM as a research tool
  • Measuring support quality and KPIs with better data
  • Customer feedback collection and measurement
  • How to make a loyalty program an integral part of business strategy?

WHO WILL YOU MEET

Members of board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of departments from cross industry involved in:

  • Customer Experience
  • Service Management
  • Communication Unit
  • Customer Engagement
  • Multichannel Marketing
  • Consumer Marketing and Strategy
  • Sales and Customer Experience
  • Design and User Experience
  • Customer Loyalty
  • Customer Journey
  • Brand Performance
  • Customer Relations
  • Customer Insight
  • Customer Development
  • Customer Excellence
  • Customer Multichannel Engagement
  • Customer Value Management
  • Customer Satisfaction

PRE-CONFERENCE WORKSHOPS

Workshop A 15:00 - 16:00

Challenges and Trends of Contact Centres

3 October 2017, 15:00 – 16:00

  • How to deliver a consistent customer experience across all channels?
  • How to ensure your strategies, tactics and processes are consistent across all customer touch points?
  • How to exceed customer expectations and achieve emotional experience?
  • Building a trust through consistent promises you make and messages you send
  • How to ensure delivering a consistent message by cross-department collaboration?
  • How to ensure your team knows the overall message that needs to be delivered?

Workshop B 16:00 - 17:00

Artificial Intelligence in CEM

3 October 2017, 16:00 – 17:00

  • Self-service with the help of AI as a rising trend?
  • The effect of bots and machine learning on solving customer issues – could the bots actually help to improve human connection?
  • Will increasingly automated customer support help your business in engaging users more intelligently?
  • Empathy and emotion on one hand, AI-driven bots on the other – combining both to achieve seamless customer experience

WATCH EVENT VIDEO

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