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EVENT BIO

See breakdown of all you need to know about our Summit

HOT CONFERENCE TOPICS

  • Change of consumer insights in new tech era
  • Engaging customers via digital channels
  • The importance of your investment, being innovative and staying ahead of your competitors
  • Setting up the right harmony between digital and human experience
  • How to deliver consistent experience at every touchpoint?
  • Artificial Intelligence as a new way of creating better customer experience
  • How to deal with the changes in customer behaviour?
  • Mapping the customer journey and analyzing data
  • How can data potentially change the way companies manage customer relationships?

WHO WILL YOU MEET

Members of board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of departments from Banking, Telecom, Pharma, Retail, Aviation, Hospitality, Construction and Chemical/Oil and Gas industries involved in:

  • Customer Experience
  • Customer Insight
  • Multichannel Engagement
  • Customer Interaction
  • Customer Relationship Management
  • Customer Development
  • Customer Value Management
  • Customer Satisfaction
  • Customer Centricity
  • Customer Connectivity
  • Customer Solutions
  • Customer Excellence
  • Business Unit Customer Operations
  • Multichannel Strategy
  • Multichannel Excellence
  • Multichannel Marketing
  • Digital Experience
  • Customer Journey
  • Customer Data & Analytics
  • Sales & Marketing
  • Brand

Workshop A
1 October 2019 I 15.00 – 16.00

Technology in Customer Experience World

  • Understand the benefits of automated customer care
  • What is the best chat box for customer service?
  • The importance of your investment, being innovative and staying ahead of your competitors
  • How to show that technology investments are functioning for your organization?
  • The machine will not replace the human. How is your business coping with it?

Workshop B
1 October 
2019 I 16.00 – 17.00

Data and Data Management

  • How to understand your customers through data?
  • Do data and big data have the potential to change the way companies manage customer relationships?
  • How can team within your company maximize from information gathered through chatbots?
  • What is the best way to collect data from multiple sources in order to gain new insights into your customers´ needs?
  • Online and offline data collection and using the data to its full potential.

WHAT DELEGATES SAID

10th Annual Customer Experience Management Summit
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