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9th Annual Customer Experience Management Summit

2 - 4 October 2018, Barcelona

The summit will gather companies from different industries of banking, telecom, retail, pharma, aviation, and hospitality to answer all the questions about how to design the right customer experience. Come and learn how to find the right balance between the digital and “human” touch in customer experience, how to map customer journeys in today’s digital era, ensuring customer satisfaction and putting customer happiness at the heart of your business. You will also be able to hear about current challenges of GDPR that organisations are facing, their compliances and what the right ways to gather data are.

Request Full Programme Register Online

 SUMMIT WILL HOST SPEAKERS FROM THE WORLD’S LEADING COMPANIES

See Sample of Key Note Speakers and Their Case Studies.

Dr. Nicola
MILLARD

Head of Customer Insight & Futures

Martin
ODEBRECHT

Head of Customer Inlife - Customer Service

Erwan
GAULTIER

EMEA SVP Digital Channels and Customer Experience

Sevda Diker
CEYLAN

Innovation Committee Vice President

Franz
KRAMER

CX Lead Western Europe

Malla
POIKELA

Head of Marketing, Digital Intelligence, Nokia Software

EXPERIENCE BASED CASE STUDIES

Chat, Tap, Talk: Trends shaping your digital customer experience

Chat, tap, talk: trends shaping your digital customer experience’ explores consumer behavior across 10 countries and reveals a major shift in how people want to communicate with organisations.

BT

Putting Customer Satisfaction and Experience-Centricity at the Heart of the Business

Serving the customer journey in digital time by putting customer satisfaction and experience-centricity at the heart of the business powered by AI-driven business and operations.

Nokia

The impact of AI in Customer Experience and Customer Care

Amplifying human brain power and ingenuity, and applying it to customer experience and customer care.

Mircosoft

HOT CONFERENCE TOPICS

Will Be Discussed

  • Digitalisation of customer experience and finding the right balance between the digital and “human” customer service models
  • Trends shaping the consumer behavior
  • Artificial Intelligence as a new way of creating better customer experience
  • Bringing experience-centricity at the core of your business
  • How to ensure customer satisfaction and customer happiness?
  • GDPR regulations and their compliance
  • Mapping customer journeys in digital time

WHAT DELEGATES SAID

About Allan Lloyds Events

 SPONSORS 2018

FOR MORE INFORMATION REQUEST FULL PROGRAMME

See what keynote speakers will be taking part in the exclusive speaking panel.
Explore what Case Studies will be discussed by our senior corporate speakers

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