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SOCIAL MEDIA

How to look good on
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amazing customer
experiences

Break the rules in order to create

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The power, speed and effect

of word-of-mouth on your business

6th Annual Customer Experience Management Summit

will address the latest topics such as multi-channel/omni-channel transformation opportunities, digitalization traps and tips, new approaches to marketing & communication, customer satisfaction & loyalty, social media issues, data warehouse usage, rebranding and other important topics of today when it comes to Customer Experience Management.
Benefits of attending
  • Gain a deep understanding of social media phenomenon in CEM and how exactly to benefit from it
  • Explore the secrets of successful re-branding and learn how to make your employees understand what it means to live the brand
  • Gain insight into CX challenges in a multinational environment such as legacy processes, IT infrastructures, cultural environment and customer geographical dispersion
  • Determine the optimal touch points mix in order to drive effective customer reach
  • Analyze how and why customers are actually using social media to engage or comment on brands
  • Understand customer experience management challenges and effective solutions in this digital era

  Request agenda right now

Event Overview

This event is aiming to be a forum where all the participants can exchange their expertise and best practices in multi-channel/omni-channel transformation opportunities, digitalization traps and tips, new approaches to marketing & communication,workforce planning and training, CX challenges in a multinational/multicultural environment, customer satisfaction & loyalty, customer centric value proposition and other important topics of today when it comes to Customer Experience Management.

Do not miss this unique opportunity to discuss the crucial CEM topics, while at the same time having the opportunity to network with your international peers from within the Retail, Banking, Telecommunications, Hospitality and Airlines industry. Benefit from the expertise of our speakers and listen to real case studies and success stories from companies such as Metro, ABN AMRO, Kempinski Hotels, Intesa Sanpaolo, Luxottica, Telefonica, etc. in order to deliver the best customer experience in this fast moving digital world where the customer is what matters most.

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Who will I meet there?

Expected attendees will be Members of Board, Senior Vice Presidents, Vice Presidents, Directors, Head and Senior Managers from retail, banking, hospitality and airlines industry involved in:

 

  • Customer Relations                         
  • Customer Experience
  • Guest Experience
  • Customer Operations                                                
  • Customer Services
  • Digital Development
  • Customer Retention
  • Customer Relationship Management
  • Multi-Channels/Omni-Channels
  • Marketing & Communication
  • Customer Intelligence
  • Web Intelligence
  • Digital Media
  • Digital Transformation
  • Customer Loyalty
  • Customer Engagement

Request agenda right now

Speakers Include:

  • Jonas Abelsson
    IKEA, The Netherlands

    Country Customer Relations Director

  • Alain Galceran
    Luxottica

    EMEA Customer Care Director

  • Elisabetta Aiello
    Metro

    Director Global Communication Mix Management

  • Paul Ryan
    DHL Supply Chain

    Vice President Global Customer4Life

  • Katherine De Fontaine
    Kempinski Hotels

    VP People Training & Education

Event Countdown

Venue - Barcelona

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Video Testimonials

Network

Enjoy over 10 hours of networking with industry peers

Top Companies

Metro, Ryanair, Luxottica, IKEA, Kempinski Hotels, Intesa Sanpaolo and more...

Case Studies

16 case studies from keynote speakers from Fortune 500 companies

Special Features

Interactive panel discussion, roundtable discussion and speed networking session

Sponsors

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