3 - 5 October 2017 - Barcelona

8th Annual Customer Experience Management Summit

SAMPLE OF KEYNOTE SPEAKERS

This year Summit will host speakers from the world’s leading companies.
See sample of key note speakers.

Thomas
REBY
EMEA YouTube Operations Manager
Alex
TERPSTRA
Director of Customer Experience
Christina
HIRSCH
Director Customer Experience
Matteo Luigi
ACQUARO
Head of Customer Experience and Communication Unit
Javier Alfonso
CESAR
Head Of Customer Experience and Design, LFP and 3D Printing
Jesus-Maria
RODRIGUEZ
Customer Collaboration Director
TOP SPEAKERS WILL DISCUSS

Hot Conference Topics

  • The effect of bots on solving customer issues
  • Self-service with the help of AI as a rising trend?
  • How to deliver the right and effective emotional quotient?
  • Delivering a consistent customer experience across all channels
  • Data-gathering and analysis in order to deliver personalized experience
  • Creating a customer-centric culture and developing brand and business strategies
  • Social Media and its significance in CEM as a research tool
  • Measuring support quality and KPIs with better data
  • Customer feedback collection and measurement
  • How to make a loyalty program an integral part of business strategy?

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Organized by Allan Lloyds Group