Event bio
24 - 25 September, 2025
Vienna
Join us at the 16th Annual Customer Experience Management Summit, where global CX leaders, innovators, and strategists gather to redefine how brands connect with their customers. As digital-first expectations rise and AI transforms every interaction, the future of customer experience depends on balancing personalisation with authenticity and innovation with empathy.
Explore powerful themes, including AI-driven personalisation, omnichannel excellence, emotional loyalty, ethical innovation, and the evolving role of customer-centric culture across industries.
With limited seats and a senior-level audience, this is more than a CX meeting — it’s where vision meets execution. Be part of the movement shaping the next era of customer experience!
Join us at the 16th Annual Customer Experience Management Summit, where global CX leaders, innovators, and strategists gather to redefine how brands connect with their customers. As digital-first expectations rise and AI transforms every interaction, the future of customer experience depends on balancing personalisation with authenticity and innovation with empathy.
Explore powerful themes, including AI-driven personalisation, omnichannel excellence, emotional loyalty, ethical innovation, and the evolving role of customer-centric culture across industries.
With limited seats and a senior-level audience, this is more than a CX meeting — it’s where vision meets execution. Be part of the movement shaping the next era of customer experience!
Who Should Attend
Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of Departments, managers from chemical/petrochemical, pharma, banking, retail, telecom, real estate, IT & services, construction, hospitality, insurance, automotive, aviation industries involved in:
- Customer Experience
- Customer Excellence
- Customer Care
- Customer Loyalty
- Customer Journey
- Customer Insight
- Customer Engagement
- Customer Value Management / Customer Value Proposition
- Customer Data & Analytics
- Voice of the Customer
- Digital Customer Experience
- Customer Strategy/Consumer Strategy
- Multichannel Marketing
- Consumer Marketing
- Design and User Experience
- Brand Performance
- Customer Relations
- Customer Development
- Customer Satisfaction
Look at the Main Topics
Of Our Conference
- 01Exploring the future of CXM: Trends, challenges, and opportunities
- 02The future of customer analytics in action
- 03How to create live, flexible interaction structures that respond to the customer in real time?
- 04How to have a conversation with customers on your value proposition
- 05How can CX teams quickly integrate new technologies without losing the quality of service?
- 06How to combine omnichannel, service design, personalisation, and culture into a single, living system?
