Event bio
23 – 24 September, 2026
Vienna
Be part of the highly anticipated Customer Experience Management Summit, where senior leaders, innovators, and industry experts come together to redefine how organisations design and deliver customer experience. In today’s fast-changing landscape, customer expectations are rising, driven by digital transformation, AI, and increasing competition across industries.
Explore forward-thinking strategies, emerging technologies, and best practices that enable organisations to create seamless, personalised, and connected customer journeys. From AI and data-driven decision-making to CRM and omnichannel transformation, this event will provide practical insights to help you stay ahead.
Engage in interactive discussions and learn from global leaders who are successfully transforming CX into a driver of growth and competitive advantage. Don’t miss this opportunity to gain valuable knowledge, network with peers, and equip your organisation with the tools and strategies needed to succeed in an evolving digital world.
Be part of the highly anticipated Customer Experience Management Summit, where senior leaders, innovators, and industry experts come together to redefine how organisations design and deliver customer experience. In today’s fast-changing landscape, customer expectations are rising, driven by digital transformation, AI, and increasing competition across industries.
Explore forward-thinking strategies, emerging technologies, and best practices that enable organisations to create seamless, personalised, and connected customer journeys. From AI and data-driven decision-making to CRM and omnichannel transformation, this event will provide practical insights to help you stay ahead.
Engage in interactive discussions and learn from global leaders who are successfully transforming CX into a driver of growth and competitive advantage. Don’t miss this opportunity to gain valuable knowledge, network with peers, and equip your organisation with the tools and strategies needed to succeed in an evolving digital world.
Who Should Attend
Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from cross-industry involved in:
- Customer Experience
- Customer Excellence
- Customer Care
- Customer Loyalty
- Customer Journey
- Customer Insight
- Customer Engagement
- Customer Value Management / Customer Value Proposition
- Customer Data & Analytics
- Voice of the Customer
- Digital Customer Experience
- Customer Strategy/Consumer Strategy
- Multichannel Marketing
- Consumer Marketing
- Design and User Experience
- Brand Performance
- Customer Relations
- Customer Development
- Customer Satisfaction
Look at the Main Topics
Of Our Conference
- 01The CX Revolution: Redefining Customer Expectations in 2026
- 02Voice of the Customer: Listening, Learning & Acting
- 03AI & Hyper-Personalisation: The Future of Customer Engagement
- 04Omnichannel Excellence: Seamless Journeys Across Every Touchpoint
- 05Digital Transformation & CX Technology Landscape
- 06Building a Customer-Centric Culture from the Inside Out
