Event bio
25 - 26 September 2024
Vienna
In a world where companies are facing so many competitors, the biggest challenge and the most important task for the business is to satisfy the customers and make them loyal. In order to do that, companies need to deliver enhanced customer experience. With the constant growth of technology, it might seem challenging to keep up with delivering a personalised customer experience.
The 15th Annual Customer Experience Management Summit has been designed to provide a platform where exciting solutions and ideas on how to support your customer experience will be shared. This conference will provide an excellent opportunity to learn valuable lessons from accomplished professionals in the cross-industry on the effective application of new technologies in serving your customers. Attendees will also discuss the digital experience that can be offered during the current shift towards online platforms.
In a world where companies are facing so many competitors, the biggest challenge and the most important task for the business is to satisfy the customers and make them loyal. In order to do that, companies need to deliver enhanced customer experience. With the constant growth of technology, it might seem challenging to keep up with delivering a personalised customer experience.
The 15th Annual Customer Experience Management Summit has been designed to provide a platform where exciting solutions and ideas on how to support your customer experience will be shared. This conference will provide an excellent opportunity to learn valuable lessons from accomplished professionals in the cross-industry on the effective application of new technologies in serving your customers. Attendees will also discuss the digital experience that can be offered during the current shift towards online platforms.
Who Should Attend
Members of board, C-level, Senior/Global Vice Presidents, Vice Presidents, Directors, and Heads of departments from banking, retail, aviation, hospitality, pharma, insurance, telecom and automotive industries involved in:
- Customer Experience
- Customer Excellence
- Customer Care
- Customer Loyalty
- Customer Journey
- Customer Insight
- Customer Engagement
- Customer Value Management/ Customer Value Proposition
- Customer Data & Analytics
- Voice of the Customer
- Digital Customer Experience
- Customer Strategy/Consumer Strategy
- Multichannel Marketing
- Consumer Marketing
- Design and User Experience
- Brand Performance
- Customer Relations
- Customer Development
- Customer Satisfaction
Look at the Main Topics
Of Our Conference
- 01How to Create a Great Customer Experience Strategy?
- 02Interaction Between Customers and Organisations throughout the Customer Lifecycle
- 03Mapping Out the Customer Journey of Tomorrow
- 04Transparency in the Use of Data and Technology
- 05Customer Experiences Across Multiple Channels
- 06Voice Assistants and Chatbots
- 07Innovation Management: Importance of Managing New Ideas
event programme
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